Shop with Comfort!
TheCondolencesStore.com works very hard for the highest level of customer satisfaction
and that is why we accept returns for the sale price of your purchase with certain
exceptions as described below. We ask that you notify us of a return within 3 days from
the time that you receive your purchase. If you would like to make a return, please contact
us at your earliest convenience.
- Items not returnable include Custom and Made to Order, Personalized or
Engraved Items. We strive to make every effort possible to ensure your
satisfaction, we can not accept returns for custom and made to order items such as
custom wood signs. If you feel that there has been an error, please contact customer
service by email.
- Hand Delivered Items and Perishable Products cannot be returned. Perishable
and fragile products such as flowers, bakery items, balloons, and gift baskets from
our selections cannot be returned. They will only be replaced if they arrive
damaged, spoiled or if the wrong gift was delivered by our mistake. Please note
that the photos and descriptions for our sympathy / condolences gifts are only
representative of the gift your recipient will receive. In the case of fruit baskets,
both the basket and the fruit selections will vary by area. If you have a problem
with a gift delivered from our condolences / sympathy gift selections please notify
us immediately upon receipt of the item before it has been disturbed or consumed
so that the wrong gift can be retrieved and the correct gift delivered.
- Our Guarantees Do Not Apply to Melted Chocolate. Items subject to melting
are shipped at your own risk. In some cases during summer months when
temperatures are high we do reserve the right to make equal value substitutions of
items that are subject to melting.
- Deliveries to Military Addresses are not Guaranteed.
TheCondolencesStore.com is not be responsible for deliveries to military
addresses. We will provide proof that the package was shipped; however we cannot
offer delivery time frame or delivery guarantees on these orders. In addition USPS
does not offer any guarantees. These orders are handled only as a courtesy and are
at your own risk.
- Shipping Time Frames during peak or Holiday Periods. Shippers waive
expedited delivery guarantees during peak times of holidays.